Order Tracking

Once your order is confirmed, we will share the order id and tracking details via E-mail and SMS, then track order by logging into your Account’s MY ORDERS section.

Once your order is processed, you will receive a shipment notification via E-mail and SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS  informing you about the delay along with the new expected delivery date. Visit the Track Order page in your account  to get real time status of your order.

Do you still have a query, Click Here and Choose Department as Customer Support

Cancellation & Replacement

If you wish to cancel a order, login into your account and then choose Cancel order option under MY ORDERS.

If the Order has already been shipped, then you will not be able to cancel the order instead you need to request for Return Merchandise , Please choose department as 'Returns' and ensure to provide the order number and the reason for the Return. Our team will be in touch with you to help returning back the Items you bought. The refund will be initaited soon after you dispatch the item(s) and it takes anywhere between 7-15 days to complete your refund request. The refund amount will be credited to the same account from where payment was made. However in case you chose Cash on Delivery while placing the order, then the refund will be through NEFT transfer to your bank account. For an NEFT transfer we would require the following details:

Bank Name
Account Holder Name
Bank Account Number
Branch Address

Shipping Method

Purna Organics objective is to bring variety of organic products at your door steps from any part of India through our seller network at an affordable price with wider choice. Following shipping options are presented when you are in the Shopping Cart and provide the shipping pincode and get an estimate.

Expedited (1 - 2 Days)
Standard(2 - 4 Days)
Surface (4 - 10 Days)
Free Shipping
Shipping options are shown depending weight, price, shipping destination, seller location however Free Shipping will be updated regularly

Payment Methods

We accept the following modes of payment using our payment gateway partners, CC Avenue.
• Debit/Credit Cards/Netbanking of all major banks
• Cash On Delivery (COD)
• Credit Card EMI

We can also accept the payment through NEFT however we encourage you to use Netbanking options provided through our Payment Gateway Partners.
Please click on Payment Methods for more Details

Do you Still Need Help

Email Us : contactus@purnaorganics.com
Call Us : +91 8861434788 / +91 80 2648 1835